Privacy Policy

When we need to obtain information from you, we will always ask you to expressly provide it to us voluntarily. The data collected through the data collection forms on the website or other means will be incorporated into a personal data file, for which GRUPO JOSE LUIS is responsible.

This entity will treat the data confidentially and exclusively for the purpose of offering the requested services, with all the legal and security guarantees imposed by Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016 , regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data and Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce.

We recommend that you carefully review our Privacy Policy to ensure that you understand how your personal data will be used when browsing the Website.

1. WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?

The person responsible for the treatment is the legal person that determines the purposes and means of the processing of personal data. In other words, the controller decides how and for what purposes personal data is processed.

For the purposes of this Privacy Policy, the person responsible for the processing of personal data is PACESA CARTERA SL, whose registered office is at Calle Avd. De la Industria 35, 28108-alcobendas (Madrid), and its CIF is B -84156108. Your contact email address is: info@joseluis.es, PACESA CARTERA is registered in the Madrid Mercantile Registry, Volume 20464, Folio 28, Sheet M-362025

2. WHO IS YOUR CONTACT AT GRUPO JOSE LUIS FOR THE PROTECTION OF YOUR PERSONAL DATA?

GRUPO JOSE LUIS has appointed a data protection officer (“DPD”) to ensure adequate protection of your personal data.

If you have any questions or want to receive more information about the treatment or protection of your personal data, you can contact us or directly with our DPD through any of the following ways:

  • Responsible for the treatment: GRUPO JOSE LUIS
  • Postal Address: calle Avd. De la Industria 35, 28108-alcobendas (Madrid)
  • Email DPD: info@joseluis.es

3. WHAT IS A PERSONAL DATA?

A personal data is any information about an identified or identifiable natural person.

4. WHAT PERSONAL DATA IS TREATED BY THE JOSE LUIS GROUP?

For the purposes established in this Privacy Policy, GRUPO JOSE LUIS collects and processes the personal data detailed below:

  • Identification data: name, surname, identity document (tax identification number or code, foreigner identification number, passport or residence permit).
  • Contact information: postal address, email, landline number, mobile phone number.
  • Transactional data: information about purchases, orders, contracts, billing and collection, payment methods, bank details and any data related to your transactions with us.
  • Electronic data: IP address, browser type and language, domain through which you access the Website, browsing data, activity on the Website.

GRUPO JOSE LUIS does not intentionally collect information about minors, unless it has the express consent of their parents or legal guardians. You guarantee to be over 14 years old. If you have evidence or suspect that GRUPO JOSE LUIS has personal data of minors, please contact us through any of the channels indicated in section 3 of this Privacy Policy and it will be deleted.

5. COLLECTION AND OBTAINING OF PERSONAL DATA.

GRUPO JOSE LUIS collects and processes the personal data that you voluntarily provide us through your interaction with our Website, specifically:

  • when contacting us, for example when requesting information or quotes about our products and services;
  • when registering as a registered user of our Websites;
    by subscribing to our newsletters and newsletters;
  • when acquiring products or services from GRUPO JOSE LUIS;
    by sending us your CV in order to participate in personnel selection processes, both carried out by Group companies and on behalf of third parties;
  • when signing up for events;
  • when interacting with us through social networks.

You will only be obliged to provide the personal data that are necessary so that GRUPO JOSE LUIS can provide the services or make the functionalities of the Website that you have requested available to you.

For example, if you want to receive a quote from GRUPO JOSE LUIS, you will need to provide us with your email. If you request information from us or want us to contact you, you must provide us with the necessary contact information for this purpose. If you wish to buy any product or service that GRUPO JOSE LUIS makes available on the Website, it will be necessary for you to provide us, among others, a fiscal address in order to prepare your invoice. If you do not provide this personal data, it would be impossible for us to provide you with our services.

In the forms available on the Website, the fields whose completion is mandatory will be marked with an asterisk (*). If you do not provide all the mandatory data or if we receive any abnormal or incorrect response, we will not be able to meet your request or provide the corresponding service or functionality.
You guarantee and respond, in any case, to the veracity, accuracy, validity and authenticity of the personal data provided and undertake to keep them duly updated.

To browse the Website, you do not need to provide your personal data. However, when you visit our Website, GRUPO JOSE LUIS collects the following information, automatically and through cookies and other tracking technologies, according to the specific configuration of your browser: IP address, type and identification of the device, type and language of the browser , domain through which you access the Website, browsing data, activity on the Website. For more information, you can consult the cookie policy.

Finally, we have a presence and link on social networks: Facebook, Instagram, etc. that we use to keep you informed of products, services and news, as well as a platform for registering for contests and registering on our Websites. If you consider it interesting to be our fan / follower in this type of social networks, know that by following us you are transferring your data to these platforms and you must therefore know and accept the use that these platforms make of your data.

6. WHAT DO WE USE YOUR PERSONAL DATA FOR? PURPOSES AND LEGAL BASES FOR THE TREATMENT.

In general, the personal data that you provide to us and that we obtain from you is used to process your requests and transactions, to provide you with a high-quality service, and to inform you about opportunities that we believe will be of interest to you.

The specific purposes for which we process your personal data are detailed below:

  • To provide you with information requested by you, including quotes for products and services, or to respond to questions raised by our contact points. In this case, the legal basis for the processing of your data is your consent.
  • To check the availability of products and services at your address or location. In this case, the legal basis for the processing of your data is the need to apply, at your request, pre-contractual measures.
  • To send you our bulletin / newsletter in order to keep you informed about the latest news or hot topics according to your tastes and needs, as well as discounts and promotions, campaigns and news about products and services of the companies of GRUPO JOSE LUIS. In this case, the legal basis for the processing of your data is your consent.
  • To allow you to create an account that gives you the status of registered user, provides access to the private area for registered users and provides access to the information and services available therein. In this case, the legal basis for the processing of your data is consent.
    To register as a client, process your transactions, manage the contractual relationship with you, give you access to the private client area, send you the relevant information about products and services, billing, collections and payments, process transactions and payment methods and any communication of service or related to your contract and transactions, administration of loyalty programs, discounts and promotions and conducting satisfaction surveys or related to the products and services marketed and distributed by GRUPO JOSE LUIS. In this case, the legal basis for the processing of your data is, in the case of a natural person, the execution of the contract for the sale of products or provision of services with GRUPO JOSE LUIS; and, in the case of a corporate client, our legitimate interest in hiring and providing our services to the company or organization in which you are an employee or provide services, in accordance with article 19 of the Organic Law on Data Protection .
  • To manage your application and contact you in relation to the personnel selection processes of the Grupo JOSE LUIS Group or third parties, as well as to manage your participation in them. In this case, the legal basis for the processing of your data is your consent.
    To manage your participation in events organized or sponsored by the JOSE LUIS GROUP or by collaborating companies, as well as to publish content and images about the event on our websites, apps and social media profiles. In this case, the legal basis for the processing of your data is consent.
    To manage your participation in contests, as well as to be able to contact you directly if you are the winner, in addition to being able to contact you to manage the delivery of the prize or return of the product due to lack of security. In this case, the legal basis for the processing of your data is consent.
  • To send you commercial communications about our products and services and third-party products and services, send you our publications, opinion polls, promotional and advertising information, coupons, offers (including personalized offers) and recommendations for our own and third-party products and services. , according to your interests and based on a profile prepared by us, by phone, post, email, SMS or other means of contact. In this case, the legal basis for the processing of your data is your consent, except in those cases in which you have contracted a product or service from the JOSE LUIS GROUP, in which we may send you communications about the Group’s products and services at the extent to which you do not object to receiving these communications. You can exercise your right to object to profiling at any time by following the guidelines given in section 10 of this privacy policy “WHAT ARE YOUR RIGHTS WITH REGARD TO THE PROCESSING OF YOUR PERSONAL DATA?”. You can exercise your right to oppose the receipt of commercial communications by unsubscribing through the mechanisms that we provide in the communications themselves.
  • To guarantee the security of our Website and the information. In this case, the legal basis for the processing of your data is the legitimate interest in providing a safe environment and avoiding damage to the GRUPO JOSE LUIS systems and the information of its users, as well as unauthorized access and improper use of the same. To ensure that the impact on your privacy is the least, we will process your personal data for the time strictly necessary to guarantee this purpose.

Regarding the purposes of the use of cookies, see our cookie policy. In this case, the legal basis for the processing of your data is your consent.

When the basis of the treatment is consent, you may revoke it at any time by sending us a communication to info@joseluis.es, accompanying a copy of your D.N.I. or document proving your identity, indicating your address for communication purposes and providing the necessary details to process your request. You can always contact us through any of the channels indicated in section 2 of this Privacy Policy. WHO IS YOUR CONTACT AT GRUPO JOSE LUIS FOR THE PROTECTION OF YOUR PERSONAL DATA?

Please note that receiving commercial information is not essential to maintain the relationship we have with you. If you prefer not to receive commercial communications, you can inform us at any time through the indicated channels or unsubscribe from the link provided for this purpose in the commercial communications by email that you receive or, if the communications are sent by other means, through the procedure indicated for these purposes.

To what extent will decision making be automated?

GRUPO JOSE LUIS does not use fully automated decision-making processes to enter into, develop or terminate a contractual relationship with you. In the event that we use these processes in a particular case, we will keep you informed and inform you of your rights in this regard if prescribed by law.

Will profiling take place?

In order to be able to offer you products and / or services in accordance with your interests and improve your user experience, we may create a “commercial profile” based on the information provided. However, no automated decisions will be made based on that profile.

You can exercise your right to object to profiling at any time by following the guidelines given in section 10 of this privacy policy “WHAT ARE YOUR RIGHTS REGARDING THE PROCESSING OF YOUR PERSONAL DATA?”.

7. WITH WHOM DO WE SHARE YOUR PERSONAL DATA?

We only use, transfer or share personal data with third parties in the terms described in this Privacy Policy. GRUPO JOSE LUIS does not sell or rent your personal data to third parties and will only communicate them to people or entities if we obtain their prior consent or in compliance with or in accordance with applicable legislation when said consent is not necessary for a specific transfer.

We will share or give third parties access to your personal data when doing so is necessary to achieve one of the objectives described below and in accordance with current legislation:

Companies of the JOSE LUIS GROUP. Many of the activities and services offered on our web pages are companies associated with GRUPO JOSE LUIS. On certain occasions, access to your personal data will be allowed to said companies for the fulfillment of any of the actions that we have mentioned in section 6 of this Privacy Policy. WHAT DO WE USE YOUR PERSONAL DATA FOR? PURPOSES AND LEGAL BASES FOR THE TREATMENT.

Our providers. GRUPO JOSE LUIS will communicate or allow access to your personal data to companies that provide us services under a contract, when necessary for the fulfillment of the purposes described in section 6 of this Privacy Policy. WHY DO WE USE YOUR PERSONAL DATA? PURPOSES AND LEGAL BASES FOR THE TREATMENT: web platform services, order management and transportation, payment processing, email distribution, call-center, web positioning services, marketing and organization of promotional campaigns. If any of these service providers need access to your personal data, they use it only to provide a service to us and in accordance with our instructions. We also require them to maintain the confidentiality and security of the data and return or destroy the data when they no longer need it.

Legal obligations: GRUPO JOSE LUIS may communicate your personal data when the transfer is authorized by law or is necessary to comply with a legal obligation, including the transfer to the competent authorities, judges and courts.

International transfers. Some of the service providers are located in territories outside the European Economic Area that do not provide a level of data protection comparable to that of the European Union, since they are based in the United States. Your data will be processed by these companies for the following purposes: normalization and validation of physical and electronic addresses, as well as enrichment with sociodemographic variables and sending commercial communications.

In such cases, we inform you that we transfer your data with adequate guarantees and always keeping the security of your data. If for the fulfillment of the purposes described in this Privacy Policy it is necessary to transfer your personal data to countries where the level of protection may not be the same as that provided in Spain, GRUPO JOSE LUIS will duly inform you and comply with the legal provisions applicable, requesting your consent or offering adequate guarantees.

8. WHAT MEASURES DO WE APPLY TO KEEP YOUR PERSONAL DATA SECURE?

GRUPO JOSE LUIS adopts the appropriate technical and organizational measures in accordance with current regulations to protect your personal data against any improper use, destruction, loss, accidental or illegal modification, disclosure or unauthorized access, including those necessary to deal with any suspected violations of data.

The Website has a permission system, by username and password, through which only authorized users can access the private area. GRUPO JOSE LUIS will not use that information at any time for any use other than its maintenance, the management of the commercial relationship with you, as well as the provision of the services available therein.

You agree to retain and use the username with due diligence. The use of the password is personal and non-transferable, the transfer, even temporarily, to third parties is not allowed. In this sense, you must adopt the necessary measures for the custody of the password, avoiding the use of it by third parties. Consequently, you are solely responsible for the use made of your password, with full indemnity for GRUPO JOSE LUIS.

If you are aware of or suspect the use of your password by third parties or that there may be an improper use of personal data or unauthorized access to it, we ask that you let us know as soon as possible through anyone of the channels indicated in section 2 of this Privacy Policy WHO IS YOUR CONTACT IN GRUPO JOSE LUIS FOR THE PROTECTION OF YOUR PERSONAL DATA?

9. HOW LONG DO WE KEEP YOUR DATA?

GRUPO JOSE LUIS will keep your personal data for the time necessary to fulfill the purposes for which they were collected, as long as you do not exercise your right to delete or revoke your consent.

Afterwards, they will be eliminated, unless the law requires or allows a longer conservation period (for example, for the formulation, exercise or defense of claims), in which case, they will be kept duly blocked for the necessary time before proceeding to its elimination.

To determine an adequate period of conservation of your data, we apply the following criteria:

  • The data necessary to provide you with information requested by you, including product and service estimates, will be kept for the time necessary to attend and process said requests.
  • The data necessary to send you bulletins / newsletters will be processed as long as you do not revoke your consent and inform us of your desire not to continue receiving them.
  • The data on registered users will be kept as long as you do not unsubscribe from the private area.
  • The data related to the acquisition of PIMe products and services within the framework of a contractual relationship will be kept for the duration of the contract and for a subsequent period of 3 years to facilitate re-registration as they are recurring customers.
  • When you have consented to receive commercial communications, they will be kept as long as you do not revoke your consent and communicate your desire not to continue receiving them.
  • The data sent in order to participate in personnel selection processes will be kept as long as you do not cancel your account, or after a period of 3 years of inactivity.
  • When you have registered for an event, they will be kept for the duration of the event and, later, to let you know about new events, as long as you do not revoke your consent or unsubscribe from our services, or after a period of 3 years of inactivity.
  • When you have registered for a contest, they will be kept for the duration of the contest and, later, to make you aware of new contests, as long as you do not revoke your consent or unsubscribe from our services, or after a period of 3 years of inactivity.
  • When cookies are installed on your device, the data will be kept from our cookie policy.
  • After the retention periods established in the previous points, the data will be identified as blocked and will be irreversibly anonymized / destroyed after 3 years.

10. WHAT ARE YOUR RIGHTS REGARDING THE PROCESSING OF YOUR PERSONAL DATA?

In accordance with the applicable regulations, you have a series of rights in relation to the collection and processing of your personal data. The exercise of these rights will be free for you, except in cases where manifestly unfounded or excessive requests are made, especially repetitive ones.

These rights are as follows:

Right of information:

  • You have the right to be informed in a concise, transparent, intelligible and easily accessible manner, with clear and simple language, about the use and treatment of your personal data.

Right of access:

  • You have the right to ask us at any time to confirm whether we are treating your personal data, to provide you with access to them and to the information about their treatment and to obtain a copy of said data.
  • The copy of your personal data that we provide will be free of charge, although the request for additional copies may be subject to the charge of a reasonable amount based on administrative costs. For our part, we may ask you to prove your identity or require more information that is necessary to manage your request.

Right of rectification:

  • You have the right to request the rectification of inaccurate, outdated or incomplete personal data concerning you. You may also request that incomplete personal data be completed, including through an additional statement.

Right to erasure – right to be forgotten:

  • You have the right to request the deletion of your personal data when, among other reasons and as long as a proportionality judgment is made, the data is no longer necessary for the purposes for which it was collected and it is not about facts or events of present and prevails the right to information. However, this right is not absolute so that PIMe may continue to keep them duly blocked in the cases provided for by the applicable regulations.

Right to limit the treatment:

  • You have the right to request that we limit the processing of your personal data, which means that we can continue to store it, but not continue to process it if any of the following conditions are met:
    that you contest the accuracy of the data, for a period that allows the controller to verify the accuracy of the data;
    the treatment is illegal and you oppose the deletion of the data and request instead the limitation of its use;
    GRUPO JOSE LUIS no longer needs the data for the purposes of the treatment, but you need it for the formulation, exercise or defense of claims;
    You have opposed the treatment, while it is verified if the legitimate reasons of GRUPO JOSE LUIS prevail over yours.

Right to data portability:

  • You have the right to have your data transmitted to another data controller in a structured, commonly used and machine-readable format. This right applies when the processing of your personal data is based on consent or the execution of a contract and such processing is carried out by automated means.

Right of opposition:

This right allows you to oppose the processing of your personal data, including profiling. We will not be able to attend to your right only when we process your data in the event that we prove compelling legitimate reasons for the treatment or for the formulation, exercise or defense of claims.

Right to revoke consent:

In cases where we have obtained your consent for the processing of your personal data in relation to certain activities (for example, in order to send you commercial information), you can withdraw it at any time.

Right to file a claim with a supervisory authority:

You have the right to file a claim with the Spanish Agency for Data Protection, whose data you can consult at https://www.aepd.es/es.

You can exercise your rights by sending us a communication to info@joseluis.es, accompanying a document proving your identity and providing the necessary details to process your request.